The objective of this workshop is to enable the participants better comprehend generally the quality management principles and specifically the philosophy of 'cost of quality' and if measured then what are its pros and cons in relevance to productivity.

This program focuses on making the professionals capable of articulating quality costs, categories, elements, bases and models with ease to develop a common language of quality. Globally, the participants will also develop an understanding of the phases and dynamics of a "Cost of Quality (CoQ) Program Implementation" project.

The training approach for this program will be based on Bloom's Taxonomy. This taxonomy is a systematic approach to the classification of program learning objectives which provides a framework to ensure that the workshop is focused and effective. There are six levels in the taxonomy relevant to comprehension and creative thinking namely: Knowledge, Comprehension, Application, Analysis, Synthesis and Evaluation. The topics of the workshop will be delivered in such a way to make the participants pass through the initial four levels, gradually and smoothly using various training styles and exercises as manifested in the next section. It means a participant will be exposed to the concepts of Cost of Quality (CoQ) step by step, starting at the level of Knowledge and finishing at Analysis. An interactive training strategy will be followed with a touch of problem-based and case-based training styles where necessary. This workshop is structured to involve professionals in a multiple-session, cross-functional, interactive workshop format in which they get substantial awareness about Cost of Quality (CoQ) and relevant issues. The Synthesis and Evaluation levels are out of scope as reaching these levels requires real time implementation which the participants may reach in their companies after completing this workshop.

Dr. Rameez Khalid:

Dr. Rameez Khalid, PhD (France), PMP, CQSSBB, OCP, PE, Member Institute for Supply Management (ISM), is Assistant Professor at Institute of Business Administration (IBA), Karachi. Earlier he was affiliated with NED University. He is alumnus of NED from where he did his B.E. (Mechanical). He started his career from Abbott Labs.' Maintenance department; then joined public sector organization in Project Management department. He is the Program Director of PGD in Supply Chain Management, and teaches in various academic programs of the Institute. Dr. Rameez has successfully completed numerous industrial projects where he applied such practical tools as the basic Quality tools, Cost of Quality, ISO Standards, Gage R&R, DOE, tools of Lean, CPM/PERT, Earned Value, Monte Carlo Simulations, SCOR, Linear Programming etc. His current research interests are: global projects management, project risk management, cost of quality (CoQ), design of experiments (DOE), ergonomics, flow-shop scheduling, SCOR application and business process simulation.

Ali Zulqarnain:

Ali Zulqarnain is Assistant Professor in Industrial & Manufacturing Engineering Department, NED University of Engineering & Technology, Karachi, Pakistan. He is an alumnus of NED from where he did his B.E. (Mechanical). He was the M. Engg./MEM Program Coordinator, Projects Coordinator and Class Advisor. He teaches Advanced Manufacturing Process, Reliability & Quality Engineering, Advanced Metal Forming, Total Quality Management (TQM), Six Sigma Methodologies, Statistical Quality Control (SQC), Machine Design & CAD, Plant Engineering, Metrology & Gauging, Quantitative Techniques, Mechanical Engineering Design at the Under-graduate and Post-graduate Level. His research interests are: Manufacturing Processes, Metal Machining, Sheet Metal Forming, TQM, Six Sigma, Reliability, Cost of Quality (CoQ), SQC, Design of Experiments (DOE). He has written/reviewed (in progress) number of Research Publications in the areas of Quality and Manufacturing. He has been associated with IBA (PGD-QM), IoBM, NUST (PN Engg. College), Pakistan Institute for Quality Control (PIQC), and Plastic Technology Centre (PTC).

In this era of high competition i.e. competing not only against local companies but against global players, quality is one of the issues where companies and managers can never compromise. By going through this workshop corporate-managers, senior-engineers and professionals better equip themselves with:

• Bird's Eye View of Quality Management & its Evolution
• Cost of Quality (CoQ) & its Development
• Development of CoQ Categories and Elements for your department
• Development of CoQ Bases as KPIs at strategic and tactical levels
• Implementation of CoQ Program in your company

Introduction to CoQ Introduction (Level: Knowledge)

• Program Objectives
• Evolution of Quality Management & Principles
• Linking Quality Improvement to Profits
• History of Cost of Quality (CoQ)

Cost of Quality Basics (Level: Comprehension)
• Definitions, Terminology and Concepts
• CoQ Categories
• CoQ Elements
• CoQ Bases (Individual-Exercise)

CoQ Program Implementation Cost of Quality Measurement (Level: Application)
• How to measure CoQ?
• CoQ Models in Practice
• Application of CoQ (Team-Exercise)
• CoQ Program and its Implementation

Cost of Quality Program (Level: Analysis)
• Phases of Implementation (detailed)
• CoQ Implementation in action (Case-Study)
• Quality Improvement and CoQ Reduction

PKR 40,000/ + 5% SST / participant.

• Inclusive of Course material, IBA Workshop Certificate, Lunch, Refreshments & Business networking