Operational Excellence is concerned with the design, management, and improvement of operating systems and processes. The program would seek to address the question of how to gain competitive advantage through operational excellence. The program would focus on understanding challenges confronting firms competing in today's demanding environment. We shall cover issues related to alignment of operations strategy with operating system design and execution, operational best practices such as lean management and Toyota Production System, and challenges in measurement of performance. Modern practices such as design thinking for problem solving and continuous improvement in the operating model will also be explored.
How will you (participant) benefit? (Learning Milestones)
The participants will be able to:
- Understand the role of operations strategy in organizational success and important trade-offs in the development of operations strategy
- Design and execute internally consistent and successful operating systems
- Apply tools, techniques and concepts needed to achieve operational excellence
- Understand and apply lean management in manufacturing and service operations
- Develop operational performance indicators and align operations to enhance the organizational performance
- Apply design thinking to solve operational problems for continuous improvement
- Operations Strategy
- Operational Performance
- Lean Management
- Toyota Production System
- Production Management
- Product Design & Innovation Process
- Integrated Planning
- Inventory Management
- Continuous Improvement
- Design Thinking
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Day 1 |
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OPERATIONAL EXCELLENCE: Introduction |
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Session-01
09:00-10:30 |
Introduction to Operations & Operations Strategy
(Level:
Understand)
o
Ice-breaking (know yourself)
o
Workshop's
Objectives
o
Why is
operations important
o
Role of
Operations Managers
o
Linking
Operations and Corporate Strategy
o
OE
Building Blocks |
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Tea Break & Group Photograph |
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Session-02
10:45-12:00 |
Operations Strategy
(Level: Understand & Apply)
o
Designing
operations strategy for profit maximization (Case)
o
Trade-offs
o
Strategy &
Structure |
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Tea Break |
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Session-03
12:15-13:00 |
Operational Performance
(Level: Understand & Apply)
o
Importance
of Operational Performance
o
Measuring
Performance in Operations and Production Management
(Exercise)
o
Business
KPIs delivered through operations |
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Prayer & Lunch Break |
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WORLD CLASS MANUFACTURING |
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Session-03
14:00-15:15 |
Lean
Production & TPS
(Level: Understand)
o
Lean
Production
o
TQM
o
TPM
o
Six Sigma |
|
Tea Break |
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Session-04
15:30-17:00 |
Toyota Production System
(Level: Understand & Apply)
o
Toyota
Production System (Case) |
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Day 2 |
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PRODUCTION MANAGEMENT, PRODUCT DESIGN & INNOVATION |
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Session-01
09:00-11:00
(Tea break 10 – 10:15) |
Production Management
(Level:
Understand and Apply)
o
Managing and
Controlling different aspects of operations
o
Concepts and
Practices in operations management
o
Work force
Management and IR
o
Process Flow
Making (exercise on example) |
|
Tea Break |
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Session-02
11-11:30 |
Product Design & Innovation Process
(Level: Understand)
o
IRM
Process (Funnel Approach)
o
Design,
Develop and Deploy Models in Innovation Process |
|
Tea Break |
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PLANNING AND INVENTORY MANAGEMENT |
|
Session-03A
11:45-13:00 |
Integrated Planning
(Level: Understand)
o
Supply and Capacity Planning Process
o
Innovation
Planning |
|
Prayer & Lunch Break |
|
Session-03A
14:00-15:30 |
Integrated Planning
(Level: Understand & Apply)
o
Forecasting & Demand Planning
o
Sales and
Operational Planning (Exercise) |
|
Tea Break |
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Session-04
15:45-17:00 |
Inventory Management
(Level: Understand & Apply)
o
Inventory
Types
o
Inventory
Classification
o
Inventory
Trade-offs
o
Inventory
Management (Exercise) |
1- Mid-tier professionals who want to grow in the field of Operations & Supply Chain must understand the operations streams and highways to be adopted for their career progression.
2- Senior Departmental Heads and C-Suite professionals who are leading different functions but also a part of executive committees, this course will help them in their decision making once they understand the Operations Excellence.
3- The participants may belong to both manufacturing and service operations.
IBA CEE Cancellation Policy for Open Enrollment Programs:
In the event of participant's cancellation, the following schedule will apply:
- 5 days before start of workshop - No cancellation
- Within 4 to 2 days prior to workshop Half program fee forfeiture
- Within 1 day and No Shows - Full program fee forfeiture
Cancellation notification must be made in writing to CEE.
Postponement
Due to any unavoidable circumstances, the workshop may be postponed by the institute. In case of postponement, the institute will refund full fee of the program or the participant may opt to defer his/her registration to the next program.
Substitute
Substitutes will be taken at least 2 days prior to the workshop. Should we be unable to accept your application for any reason, your payment (cheque/draft) will be returned to you.
Deferrals
All registrations deferrals must be requested in writing at least 2 days prior to the workshop. Send a note to the Program Registration Team indicating that you wish to have your registration deferred to another session of the same program within one year. The deposited fee will be carried forward. Please note that only one transfer is permitted. After one year, the deposited fee will be fully forfeited.
